bolagila linkTerms of Use
When you open an account on bolagila link, you agree to our terms governing account use, deposits, withdrawals, and engagement in our sportsbook and gaming services. We outline your rights and our commitments in this document so you understand the rules that govern your relationship with us.
Our platform operates only where applicable local law permits. We serve users across supported jurisdictions and enforce consistent standards for account security, payment integrity, and dispute resolution. This page sets out our core policies—account conditions, deposit and withdrawal mechanics, bonus terms, and how we handle disputes.
By creating a bolagila link account, you accept these terms. If any term conflicts with your local jurisdiction's law, the local law prevails for you only; the term remains valid for other users in compliant jurisdictions.
Account Opening and Eligibility
To create a bolagila link account, you provide an email address, set a password, and complete identity verification. We require a copy of your ID card (KTP) or passport, proof of address, and bank account details. We verify these documents against official records and anti-money-laundering databases. Account opening is not instantaneous—we may take up to 24 business hours to complete verification.
You must be of legal age to engage in gaming and sports entertainment in your jurisdiction. You represent and warrant that your access complies with the laws applicable where you are located. If your jurisdiction restricts or prohibits online gaming, you are responsible for that compliance; we do not authorize access in prohibited jurisdictions and reserve the right to close your account if we determine your location is non-compliant.
You own your bolagila link account and are responsible for all activity using your login credentials. You may not share your account, password, or verification documents with others. If you suspect unauthorized access, you contact us immediately via email or in-app chat. We investigate and may suspend your account pending resolution.
Deposits and Withdrawals
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Digital wallet deposits appear instantly in your bolagila link account. Bank transfers and mobile banking settle within standard banking windows. We do not charge deposit fees.
Your balance is unified across all bolagila link services—Liga 1 sportsbooklive-dealer tables, and slot games. One deposit funds all engagement types. You withdraw by initiating a request in your account dashboard and selecting your payment method. Withdrawals route back to your original deposit channel. We do not charge withdrawal fees; your entire requested amount transfers to your bank or wallet.
We process withdrawal requests in order received. We do not guarantee same-day processing but maintain standard banking settlement windows. Large withdrawals or those flagged by anti-money-laundering review may take longer. We contact you if we need additional documentation.
Deposit and Withdrawal Limits
We set minimum and maximum deposit amounts per payment method. These limits are displayed in your account at deposit time. We may adjust limits at any time and will notify you of changes. We reserve the right to refuse deposits that appear suspicious or violate our anti-money-laundering policy.
Withdrawal limits may differ from account preferences. We may impose temporary withdrawal holds if your account shows signs of unusual activity or if legal inquiries are pending. We will notify you of any hold and the reason.
Our bolagila link Bonus and Promotion Terms
We offer periodic bonuses and promotions to bolagila link account holders. Bonuses are discretionary and subject to terms displayed at the time of offer. We do not guarantee any bonus amount or frequency. Bonuses may be subject to wagering requirements, game restrictions, or expiry dates. We detail all bonus conditions in the promotion terms when you claim a bonus.
We reserve the right to modify or cancel any promotion at any time. If we discover fraudulent bonus claiming—such as account manipulation or payment method abuse—we may forfeit the bonus and close your account. We do not offer bonuses in jurisdictions where such offers are prohibited by law.
Bonuses are non-transferable and may not be converted to cash directly. You must meet specified conditions to withdraw bonus winnings. If you fail to meet conditions before the bonus expires, the bonus amount is forfeited.
Bonus terms are specific to each offer
We publish detailed bonus conditions separately. Always review the promotion terms before claiming to understand wagering requirements and withdrawal conditions.
Game Rules and Settlement
Each game type on bolagila link—sportsbook markets (Liga 1, Piala Indonesia, live-dealer tablesslots)—has specific rules governing how bets are placed, odds are set, and outcomes are settled. We publish full rules in each game's paytable or market description.
We do not alter individual game outcomes based on player behaviour, account age, or session duration. Game results are generated by certified random-number generators (for slots and live-dealer games) or by official match records and independent data feeds (for sportsbook markets). We do not guarantee any outcome.
If a technical failure occurs during your engagement—connection drop, app crash, or server error—we investigate the session log. If your engagement completed before the failure, you receive the result. If it did not complete, we refund your stake. We may take up to 24 hours to investigate and resolve such disputes.
Dispute Resolution and Customer Support
If you dispute a settlement, balance discrepancy, or withdrawal issue, you contact bolagila link support via email or in-app chat. We do not guarantee 24/7 availability but maintain English-language support and standard business-hour response times. We investigate disputes within 48 hours and respond with findings. If we determine an error, we correct your account. If the settlement is correct per our records, we explain our reasoning.
We retain transaction logs, session records, and payment confirmations for all accounts. We use these records to resolve disputes fairly. If we identify fraud, money-laundering activity, or terms violation, we may close your account and forfeit your balance. In such cases, we may report the activity to relevant authorities.
If you remain dissatisfied after our investigation, you may escalate your query. We will review once more and provide a final determination. We do not offer external arbitration or third-party dispute resolution; our decision is final.
Account Closure and Dormancy
You may close your bolagila link account at any time by requesting closure through your account dashboard. We process closure within 24 hours. Your account balance will be withdrawn to your original payment method unless you specify otherwise. Closed accounts may be reopened upon request, subject to re-verification if more than 12 months have passed.
If your account remains inactive (no logins, no transactions) for 12 consecutive months, we may classify it as dormant. We will attempt to contact you via email. If you do not respond within 30 days, we may freeze your account balance. You can reactivate by logging in or contacting support. Dormant account balances are retained; we do not forfeit your money due to inactivity.
If we close your account due to terms violation or fraud, your balance is forfeited. We will inform you of the reason. You may appeal the closure within 30 days; we will review and provide a final determination.
Changes to These Terms
We may update these terms at any time. Material changes are notified via email at your registered address. Continued use of bolagila link after notification constitutes acceptance of the new terms. If you disagree with changes, you may close your account. We will display the effective date of current terms on this page.
These terms are governed by the jurisdiction in which bolagila link operates. You agree to resolve disputes under the laws and dispute mechanisms of that jurisdiction. If any term is found invalid, the remaining terms continue to apply.
Our Commitment to You
We operate bolagila link with transparency, security, and fairness as core principles. We encrypt your data, secure your payment methods, and maintain segregated client accounts. We do not sell or share your personal information except where required by law or to process your transactions (e.g., sharing deposit details with your bank).
We enforce strict anti-money-laundering and know-your-customer (KYC) policies. We report suspicious activity to relevant authorities as required by law. We do not knowingly serve users in jurisdictions where our services are prohibited.
For additional details on how we collect, use, and protect your data, see our privacy policyFor legal inquiries, contact our compliance team via email or in-app support.